Privacy Policy

Effective Date: November 1, 2024

This Privacy Policy describes how 3Qi Labs Inc. (“3Qi Labs,” “we,” “us,” or “our”) collects, uses, and protects information in connection with your use of the Awetest.com SaaS platform (“Awetest” or “the Service”). We are committed to protecting the privacy and security of our users (“you” or “your”), and this document explains how we do that.

1. Information We Collect

a. Account Information

We collect business contact information provided during account creation or use, such as:

  • Name
  • Email address
  • Company name
  • Phone number

b. Usage Data

We automatically collect certain technical data to support the Service, including:

  • IP address
  • Browser type and version
  • Device information
  • Time stamps and activity logs

c. Customer-Provided and Test Data

We collect and store test scripts, test data, configuration files, and other inputs uploaded or created through your use of Awetest. This data is treated as confidential and proprietary.

2. How We Use Information

Your information is used only to:

  • Operate and maintain the Awetest platform;
  • Provide customer support and respond to inquiries;
  • Improve system performance and user experience;
  • Communicate product and service updates;
  • Detect and prevent abuse, fraud, or technical issues;
  • Fulfill legal or regulatory obligations.

3. Data Confidentiality and Ownership

All test data, input data, and results entered or generated through Awetest are your property. We do not access, use, or share this data except:

  • To provide support or troubleshoot issues;
  • If required by law or regulatory request;
  • With your explicit consent.

4. No Sale or Marketing Use of Data

We do not sell, rent, or share any customer data — including personal or usage data — with third parties or affiliates for marketing, advertising, or promotional purposes.

5. Data Retention

We retain your data only as long as necessary to:

  • Provide the service;
  • Comply with contractual, legal, or audit obligations;
  • Support disaster recovery or archival requirements.

You may request deletion of your data at any time by contacting us at privacy@3qilabs.com.

6. Security

We use industry best practices to secure your data, including:

  • Encryption in transit and at rest;
  • Access controls and authentication;
  • Network segmentation and monitoring;
  • Regular vulnerability scans and assessments.

While no system is completely secure, we take commercially reasonable steps to minimize risk.

7. Third-Party Subprocessors

We may use trusted third-party service providers (e.g., cloud hosting, analytics, support tools) to deliver parts of the Service. These subprocessors are under contractual obligation to protect your data and may use it only to perform services on our behalf.

A current list of subprocessors is available upon request.

8. International Transfers

If you access the Service from outside the United States, please note that your data may be transferred to, stored in, or processed in the U.S. By using Awetest, you consent to this transfer in accordance with this policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or a notice within the platform. Your continued use of Awetest after such changes constitutes your acceptance.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

3Qi Labs Inc.
Attn: Privacy Officer
4677 Old Ironsides Dr. Ste 410
Santa Clara, CA 95054
Email: privacy@3qilabs.com